Another mixed experience but more on the positive side of it.
Placed an order the day before yesterday, 7 PM of 13th July. Paid through mobikwik and received supercash thereafter. However, the order placed email/message came today morning, 8:30 AM of 15th July (But could check it under My Orders in website/app). It was written that the order will be derivered by 17th.
Called my heathbuddy at 2 PM to check about the delivery (not needed though). He assured me that the order will be delivered today, as tomorrow is Sunday. During the conversation I understood that the order was yet to dispatch… Received the order at 3:30 PM.
Since the ordered items were heavy (OTC), I was sure that some delivery van will come. Instead I found that heathbuddy himself came for the delivery in his SUV. He told me that all the delivery vans were left by the time my order was dispatching, and he came to keep his promise about the delivery. I feel this is quite a good gesture!
I found that they have neatly packed all the items in their branded packing box strapped with branced tape, much like Amazon/Flipkart. The glass bottles were bubble-wrapped.
They have also sent a sample sachet of Oxy face-wash of Rohto Pharma.
Disc. May enter the stock anytime soon. Waiting for their AR.