hello there,
here is the book summary of the book An Eye for Detail, a book on CAMS (mentioned in one of the above posts too) -
CAMS started off as a first generation promoter driven software company making ERP software for SMEs. It had started expanding in in other countries too but it did not find much success there. Since being a software product would have entailed a lot of investment in development and marketing, CAMS pivoted as a BPO handling clerical functions of secretarial documentation of listed companies such as Ashok Leyland and Sterling software, which were headquartered in Chennai.
With a lot of investor activity in shares of Reliance, the internal registrar RCS (Reliance Consultancy Services) started outsourcing a lot of share transfer and allotment functions to outside organizations in various cities calling them Investor Resource centers (IRC). CAMS was the IRC appointed for Chennai, and its started handling the documentation of the sizable reliance investors, first in Chennai, followed by Bangalore.
Along with managing Reliance documentation (for this the company relied on a significant temp staff as this was based only on corporate action like rights / bonus), CAMS diversified into handling IPO allotments. From 1993 to 1995, almost 1500 IPOs hit Indian markets, and CAMS, having some experience already, started expanding its centers all across India to cater to investors applying in newer IPOs (this branch network continues to be a source of advantage of CAMS even now). Initially, it appointed other IRCs of Reliance as its collection centers so it could be asset light.
CAMS competed with Citibank and SBI.
As the IPOs waned on account of many unscrupulous offerings and declining markets, CAMS started focusing on RTA services for mutual funds, in which private participation was allowed from July 1993. CAMS bagged Alliance Capital as its first client in 1995, an American institution setting up shop in India. Alliance chose CAMS on account of its familiarity with the Indian eco system and its technology back end. After getting the Alliance account, CAMS became a market leader with more foreign funds approaching CAMS for RTA serves, with Karvy Computershare as a competitor.
In late 1990s, many banks were opening in house RTAs since there was significant interaction between the services provided by the bank and the RTA (with respect to book â keeping and funds collection. HDFC Bank, which already had a large banking operation and mutual fund operations by 1999 was also contemplating opening an RTA. However, since it was already working with CAMS and was impressed with its infrastructure, it decided to invest in CAMS, buying a 10% stake.
Over the years, CAMS has focused on automating as many processes as possible, starting with calculation of broker commission for MFs, greatly reducing the manual intervention. Not only has CAMS developed an in house software platform, it has also developed a software for MF distributors called FinNet, which helps them keep track of the investments made by their clients across funds, calculates their commission and also eases KYC functions. Further, CAMS is also trying to move to a B2C operation with apps made for investors to check and transact with their MF holdings. CAMS and Karvy together worked on CAS reposrt which gives a 360 degree view on the MF investment.
This was a nice short read. I am still reading up on its business and will add my observations, if different from posts above.
Hope its helps.
Umang