I just came to know about this stock. I am very excited to research more about it for the very reason that it is about Burger King. ![]()
Burger King is a fantastic business that I have very closely experienced first hand. I have lived in many cities, from Himalayas to Capitals and Metros. I have been to burger kings of many cities.
What i have realized is that Burger king has an edge over every other QSRs in India. Literally an edge that is extremely difficult to beat. They derive it from:
A. Actually Treating their customers as Kings: unlike clowns in market, Burger King has a thurst for customer satisfaction. Dont believe me? Just go to any branch, order food through their app and then you will get a feedback pop up. Give a negative feedback. You will receive a call from their customer team within 24 houra to understand what went wrong. They will try to make for it and convey sincere sorry.
I have not seen anything like this in any other QSR.
B. Impeccable Cleanliness: Heard news of Cockroaches in CCD? or Mope over Pizza base in Dominoes? Or Pig liver oil for storing Fries in McD? Or any other cleanliness hazard that you yourself have seen in their kitchens or restaurants.
In my personal experience, I always found Burger king restaurants to have highest standards of cleanliness. Something that I keep very higg regards of and reason why i frequent burger king the most, even more than local shops.
C. Technology Superiority : Go to any other QSR, dominoes or anything and try their mobile apps and then try burger king. The tech integration of burger king is the best. Best app interface, functionality and glitch free experience. Even bk coina concept of theirs is well executed. Big applauds.
These 3 points I see are base building for BK that will encourage more loyalty of customers over time. Their perfect pricing in a price sensitive market like india combined with Unmatched Quality of service is a deadly combination.
I once read in a Book by Eliyahu Goldratt titled âthe Goalâ which read, âThe closer you come to a balanced plant, the closer you are to bankruptcy.â. Eliyahu Goldratt is a name known In mechanical engineering world for his theory on how to optimize productions in Industrial world. And he says the best combo of things in the beginning can look like it is falling apart. But if it continues, it becomes the best asset for years to come.