Management responded to my questions over mail. If anyone has follow ups to these, please let me know
1. Revenue mix from IP-led products
Could you please share what percentage of revenue in Q3 and year-to-date was generated from proprietary IP / products versus pure services or implementation work? What kind of traction are we seeing on the product side
Alletec>> The overall revenue from Products (IP + Microsoft) has consistently ranged between 42 to 45%. The balance is Services. Services include Implementations, Consulting, Managed Services and Support.
2. Customer additions vs flat revenue trend
The company has mentioned adding ~7–10 new customers every quarter, yet the topline has remained relatively flat in recent quarters.
Could you help explain this dynamic? Specifically:
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Are we seeing revenue attrition or lower spend from existing customers that offsets new client additions?
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Is the initial implementation revenue from new deals relatively small, with a larger portion of revenue coming later through recurring support or managed services?
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Are the new customer engagements currently smaller in size compared to historical averages?
Understanding this would help investors reconcile healthy client additions with the muted revenue growth.
Alletec>> Alletec’s cloud revenue has experienced a healthy growth. The numbers you see are overall numbers (Cloud + On-prem). One of the main reasons for the impact has been – the business of a large customer from Africa going down dramatically, which inturn resulted in expansion projects being stalled. This customer had given us a revenue of about $2 mil in the past 2 years. This revenue evaporated in the current year. The overall business momentum however continued and the new business has been able to cover some of the gap.
The average revenue per deal (new implementation) is not declining. What has been happening however is – some sizable projects have taken way too long to get decided, or have continued to drift. The overall macro-economic situation caused by tariffs and wars has certainly had its impact.
3. Revenue recognition and project cycle
In the Q3 concall there was discussion about revenue recognition occurring with a lag in comparison to when Microsoft would book its revenue.
Alletec>> Not sure if the point is correctly understood, but specific points being responded below.
Could you please explain the typical lifecycle of a project, including:
- When do we consider a new customer to be onboarded
Alletec>> The customer is considered onboarded when he signs up a project.
- How long would it take for the implementation to begin post onboarding. During this period would there be any milestone based payments
Alletec>> Typical projects get started within 2 to 3 weeks of purchase order being received. During this time there might be a product purchase done.
- How does the revenue recognition for the partner (All E Technologies) differ from when Microsoft recognizes license revenue on the same customer engagement?
Alletec>> Microsoft’s revenue is only product. Alletec’s revenue is Product+ Services. For customers under Enterprise Agreement with Microsoft, Alletec does not get topline on the product. Microsoft is however in the process of stopping any new EA.
A brief overview of the typical project timeline and revenue flow would help investors better understand the business model.
Alletec>> Most new implementation projects have a timeline of 6 to 9 months. After that the customers moves to a Support mode. Needs for new solutions keep coming with time (ERP, CRM, BI, Portals, Data Engineering, AI, Cloud Infra, Managed Services, …). The new implementation projects usually have milestone based payments. Products may be billed monthly, Quarterly, or Yearly – depending on the pricing model the customer opts for. Support Services, Managed Services and Infra is typically billed on monthly basis.