Thyrocare : Debt free Asset Light Healthcare Play

(Rajneesh) #249

I recently had a totally different experience with the Thyrocare. A few months back I had used their service and was shocked when there own collection boy asked me to cancel the online appointment and go through him instead. He also showed me many reports of clients who were using his services. I had brought this to Dr.Velumani’s notice and he had assured me that he would be looking in to my concerns (please refer to the my earlier post in this thread). I had started using Lal Path Lab, which is more expensive than Thyrocare, but has its own labs even in smaller cities.
Dr.Velumani then took time to inform me that whatever issues I had, have been looked in to and their system has been strengthened. He also told me that I could check this next time when I use their services. I must say that I was very impressed with this. So, recently when I had to get my tests (a ritual I do periodically) I thought of giving Thyrocare another chance. So I booked Aarogyam 8 for myself which covers 100 Tests for Rs.3200. The scheduled timing was 6.30 to 7.30 on 14th Sep. No one came at the scheduled time nor did I receive any communication, so I rang up the collection boy’s number (given in the confirmation message). The call was not answered despite repeated attempts, so I contacted Customer Care. The gentleman told me that he would check and get back why this has happened. Soon I got a call from a different number and the person introduced me as the franchise owner (I don’t really know what does that mean). After taking my details, this person arrived to my residence. It was the same man about whom I had complained to Dr.Velumani. His very presence made me uncomfortable, but I got through the collection of blood samples. The man even left the syringe behind that I had to dispose off. I was told that I would be getting the soft copy of the report latest by Sunday, the 16th. I fixed my appointment with my doctor accordingly for the 17th (today).
The report did not arrive, so I contacted the customer care. The lady sent me the report right away in my mail. But going through the report I found that the report was missing many important tests.So, I called upon the customer care again. This time a different lady replied the call and told me that these tests have been cancelled because of the technical reasons and I’d have to give the blood sample again.
My knowledge about the testing procedure is limited, but in the meanwhile I had found that the date of collection of sample was shown as 15th Sep instead of 14th. It might have been the case that the blood samples were not sent to Mumbai on time and hence were left unusable. The lady did not have any answer to my specific queries nor could she put me on line with someone who could answer them.
I am not complaining about the cancellation of tests. These things can and do happen. But the least they could have done was to inform me about the same. It was not until I approached them (one day after the reports should have reached me) I came to know of this.
It’s not the delay, but the lackadaisical way in which they dealt with their client -taking him for granted- that has pissed me off. The whole experience has left me wondering about their work ethics and how reliable are their test reports.

(rupaniamit) #250

Below highlighted statement by Dr. Velumani saying that 1) radiology business would create a better business than pathology and 2) radiology business turnover probably much bigger than pathology by 2025…made me do a high-level NPV and IRR analysis.


Below sharing NPV and IRR results using conservative assumptions of revenue from 1 PET CT machine with life of 10 years with straight-line depreciation and residual value of zero. In the first year machine would do 10 scans per day (they are doing 12 per day today) increasing by 15% every year reaching 35 scans per day in year 10.


If you want to access the spreadsheet, here is the link. Radiology IRR_Thyrocare_09172018.xlsx (19.5 KB)

Numbers are pretty impressive. Get positive NPV with discount rate/opportunity cost of 15% and IRR happens to be 20.46%. The best thing is that as scans per day increases to 21-22 per day, it generates almost 30% ROI in after-tax cash flow terms. In first 5 years, business recoups initial investment (in after-tax CF terms) and then generates twice the amount of initial investment in last 5 years when the business is scaled up.

It is high CAPEX and low OPEX business model. With most of the machines managed and operated by franchisee, Thyrocare management can simply focus on adding the PET-CT machines at right locations with right franchisee partners.

All views/comments invited.

Disc: not invested. This is just a first stab and I have a lot of questions to better understand radiology business potential and its possible impact on the overall numbers.

(Rajneesh) #251

Just to keep you updated, on my complaint one of Thyrocare’s senior executives investigated the matter and shared his finding with me. It was found that the local service provider had erred on two accounts. First, he was supposed to take an additional sample for the kind of tests I had opted (which he didn’t). Secondly, he dispatched the samples one day late. Thyrocare said that they would be dealing with the service provider as per company policy. They offered me a full refund of money spent by me, which I initially declined. But had to accept later as they didn’t have their in-house technician in my city and told me the same service provider would come to take the re-sample, which was not acceptable to me. I must say I am really impressed with their speedy action. So, there is nothing wrong with the company ethically. How effectively the company is going to deal with such errant employees is yet to be seen.

(Tejas83) #252


Thanks for the analysis and sharing the spreadsheet.

I have a question regarding the scans per day per machine. As per my understanding, a CT scan takes about 2 to 5 mins. PET scan takes around 20 minutes (and it can be higher for different body areas). This is just the time spent on the scanner. The preparation time per patient also needs to be taken into account. Even if we assume an efficient staff who do the next patient prep in parallel, one is looking at an average of around 40 mins per scan?

Assuming that the center manages to perform 20 scans/day/machine. We are looking at around 13.5 hours of scanning. Is it reasonable to assume that scan centers operate such long hours?

Disc: Invested

(rupaniamit) #253

Good questions, @Tejas83!

Dr. Velumani mentioned in Q1FY19 concall that radiology business has capability of running 40 scans per machine per day:

My guess is that initial full-body scan would take longer. But once cancer cells are identified in the body part, future scans would be limited to that body part only, decreasing the amount of time taken. However, this is my guess. I am not an expert in PET-CT and would like to hear from any PET-CT expert participant on this point.


(prabhatg1) #255

Any reason why company cancelled the buyback

(dprashant) #256

Have they cancelled the buy back ?
Could not find anything regarding it on Google …can you please share the link to this news

(stockcollector) #257

Thyrocare bought 279153 shares at the price of Rs 669.83 on 10 October! They have spend just above 18 crores approximately.

Please don’t spread rumors!

(sta) #258

The Pet scan would be needed to be done for the full body. It’s done to look for metastasis of tumour. SO usually you would do full body scan. And usually the follow up can be done with simple ct scan for the part.

(Tarun) #259


Not sure why you feel that company has cancelled the buyback. Actually they have utilized most part of designated 63Cr. (except for some loose change with which they cannot buy even 1 share). Approx 959,000 shares bought. (approx 1.8% of total issued equity).

Daily_Report_15_10_2018.pdf (521.4 KB)

Seems that buy back price of 615 was working as some psychological support during recent carnage. Post buy-back closure some favorable price may come our way.


(bharat19) #260

Yesterday , My friend had to undergo Blood Test (CBC) as he has fever from last 2 days. My fist priority was Dr. Lal Path. I called the nearest centre and asked for sending the person to collect the sample. I told them that i will be needing the reports of test the same day by evening. He replied readily and told me to forward the address along with Name and Mobile Number so that he can send the person to my place asap. I asked about the charges for visit and test. The person told Rs 100 as visit charge and Rs 350 as CBC charge. (CBC charges are nominally around Rs 200-250). I felt Dr. Lal Path charges were expensive and I told him that we don’t need the service.
Then i thought to try Thyrocare as to give it a try as test was necessary. I find out nearby thyrocare center and called him. The person refused to come that day as he told that he has to go to some other place for test and can not come to my place.
Finally i took him in a near by hospital where the test was done at Rs 200 and report was sent to me by evening.
Disc: No investment in any of the above companies. Have been following thyrocare from long

(AmitContrarian) #261

you just spoke the crux of point i made earlier … there is no moat , there is no EOS etc.
Its a good business with very high ROE but with no entry barrier whatsoever and any money spent on brands is waste, as people don’t care about brand .

Lets see who turns out to be right in long run, may be market knows something i don’t know.

(Vivek Mashrani, CFA) #262

Dear Amit and Bharat,

With due respect to your views and contribution, I would suggest to put points objectively without directly concluding something with very small sample size. Much appreciated if there are datapoints backing any conclusion to add more perspective to discussion. For example if you believe there is no EOS, it can be backed with datapoints that should show that with increase in volumes the Fixed+variable cost remains the same.

Similarly, some more datapoints and scuttlebutt for strength of distribution network, service quality would be helpful. Also, good to check if hospital which gave report same day did themselves or outsourced to players like Thyrocare :slight_smile: you never know :slight_smile:


(bharat19) #263

@vivek_mashrani I have not concluded anything. Just shared my experience. I agree the sample size is not good to conclude anything.
Regarding strength of distribution network , i frequently see lot of labs and advertisement boards of Lal Path Labs while travelling but have not come across any board or any labs of thyrocare here in Central and North Delhi. Also while i was searching for near by labs on google, there were around 4 labs of Lal Path as compared to 1 of Thyrocare and 1 of SRL Diagnostic in 4-5 km vicinity. But again it is extremely small size geographical sample and one can not conclude much. There may be some geographies where thyrocare may have an edge while there may be some where Dr. Lal or other have.
Regarding the hospital I visited in Delhi later that day , the sample was taken and there was some other Company banner advertisement for tests. Probably the hospital would have sourced it from there.
From my observations and understanding , i second @AmitContrarian opinion that Thyrocare or for say any of these players do not seem to have any moat and there are vast number of players who do the tests in different geographies they command. That is again not a conclusion but a understanding after due diligence.

(prabhatg1) #264

Hi Really Sorry didn’t mean to spread the fake news but breaking news on Zee news was there yesterday morning in which they mentioned buyback is cancelled