Thanks for your feedback, Karthik. This is rather serious. In this way they are not going to get any repeat business. I think they are severely understaffed. That is one of the reasons their performance ratios are much better than the industry. I think @rupeshtatiya pointed this out in one of the posts above.
On the other hand, promoter shopped 59000 shares in 160s and 2.01 lac shares at 174 this Dec.